Violet Lerato Modisapodi

Customer Service & Operations Professional

91 Rosemary, Broadway Manor., Pretoria, ZA

About

Highly motivated and results-driven professional with a strong background in customer service, operational management, and data integrity. Eager to apply proven organizational, communication, and leadership skills to drive operational excellence, enhance customer satisfaction, and contribute to team success within a dynamic and challenging environment. Possesses a diligent work ethic and a rapid ability to master new systems to achieve measurable outcomes.

Work Experience

Pump Attendant

FUEL ZONE Welkom

Apr 2025 - Sep 2025

Welkom, Free State, South Africa

Expertly manages fuel dispensing operations and provides exceptional customer service at a high-volume filling station, ensuring peak efficiency and customer satisfaction.

  • Provided efficient fuel dispensing services and roadside assistance to an average of 150+ customers daily, significantly enhancing service speed and overall customer satisfaction.
  • Conducted proactive checks on vehicle fluids and tire pressure for all serviced vehicles, identifying potential issues and contributing to enhanced customer safety.
  • Maintained a pristine and safe forecourt environment, strictly adhering to health and safety regulations, which minimized operational hazards and ensured compliance.
  • Accurately managed daily cash and electronic transactions, contributing to seamless reconciliation processes and reducing financial discrepancies.

Cashier

FUEL ZONE Bloemhof

Mar 2024 - Mar 2025

Bloemhof, North West, South Africa

Managed high-volume front-end cash operations and delivered superior customer support, ensuring efficient service delivery and financial accuracy at a bustling filling station.

  • Processed an average of 200+ daily customer transactions, ensuring precise handling of cash, credit, and mobile payments with high accuracy.
  • Achieved an exceptional 99.5% accuracy rate in daily cash reconciliation, effectively minimizing financial discrepancies and fortifying robust accounting practices.
  • Delivered exceptional front-line customer service, adeptly resolving inquiries and complaints to consistently maintain high customer satisfaction levels.
  • Managed and replenished convenience store stock, optimizing product availability and maintaining organized displays to enhance customer experience and sales.

Supervisor

STATISTICS SOUTH AFRICA

Feb 2022 - Apr 2022

ZA

Supervised field data collection operations for a national statistics agency, driving data integrity, ensuring methodological adherence, and optimizing team performance for critical national surveys.

  • Directed and coordinated daily data collection efforts for national statistical surveys, ensuring strict adherence to methodological guidelines and achieving project timelines consistently.
  • Conducted rigorous verification of all data submitted by field workers, significantly enhancing data accuracy and integrity for critical national reports and policy formulation.
  • Provided comprehensive training and continuous support to a team of field staff, optimizing performance and effectively resolving complex on-site operational challenges.
  • Contributed to the successful and timely completion of a key national data collection contract, ensuring all deliverables met stringent government standards and project objectives.

Education

Public Management

VUSELELA TVET College

Jan 2019 - Dec 2021

Portchstroom, North West, South Africa

High School

THUTO-LORE SECONDARY SCHOOL

Jan 2010 - Dec 2015

Bloemhof, North West, ZA

Courses

  • Setswana
  • English
  • Mathematical Literacy
  • History
  • Life Science
  • Geography
  • Life Orientation

Certificates

Public Management N4 & N6 Qualification

VUSELELA TVET College

Dec 2021

Languages

Setswana , English , Afrikaans

Skills

Team Leadership & Development

  • Team Coordination
  • Supervision
  • Training
  • Problem Solving
  • Performance Optimization
  • Staff Support
  • Field Staff Management

Compliance & Safety

  • Health & Safety Regulations
  • Risk Minimization
  • Environmental Maintenance
  • Regulatory Adherence
  • Government Standards

Customer Service & Relations

  • Client Relations
  • Active Listening
  • Conflict Resolution
  • Service Excellence
  • Customer Satisfaction
  • Inquiries Resolution
  • Complaint Management
  • Front-line Support

Operations Management

  • Time Management
  • Organizational Skills
  • Process Improvement
  • Operational Efficiency
  • Inventory Management
  • Stock Control
  • Resource Allocation
  • Operational Readiness

Financial Acumen

  • Cash Handling
  • Transaction Processing
  • Reconciliation
  • Basic Math
  • Financial Accuracy
  • Discrepancy Reduction
  • Payment Processing

Data Management & Integrity

  • Data Collection
  • Data Verification
  • Data Integrity
  • Reporting
  • Quality Assurance
  • Methodological Adherence

References

Kgomotso Modisapodi

Sister - Contact details: 063 586 5004

Mr. Mosiane

Principal, THUTO LORE SECONDARY SCHOOL - Contact details: 083 292 9949

Lehlohonolo Makoko

Supervisor, FUEL ZONE Bloemhof (Filling Station) - Contact details: 074 758 6388

Mme Gloria

HR - FUEL ZONE Welkom (Filling Station) - Contact details: 069 291 9832